If you’re not using the same Microsoft Account associated with your OneDrive account, you may want to create a new account using the correct credentials related to the cloud storage service.

Follow the on-screen instructions to switch to your Microsoft Account.

If the account is not connected, click the Sign in with a Microsoft account instead option.

Select Settings > Accounts > Your email and accounts.

Use the Windows key + I keyboard shortcut to open the Settings app.

When OneDrive isn’t syncing, you want to make sure your account is connected to Windows 10, and you also want to ensure you’re using the correct Microsoft Account.

(This will open the OneDrive folder indicating that the app is running.)Ĭheck if your OneDrive account is connected to Windows 10

Open the Start menu, do a search for OneDrive, and open the desktop app.

On the dialog box prompt, click the Close OneDrive button.

(If you don’t see the icon, click the Show hidden icons up arrow button on the far-left side of the notification area.)

On the notification area, right-click the OneDrive (cloud) icon.

If OneDrive isn’t syncing any file or folder, you should attempt to reset the desktop sync client app.

Restart the OneDrive sync client app on your PC You can check for a Windows update on Settings > Update & security > Windows Update. Make sure you have Windows 10 and OneDrive installed with the latest update. Article #: 4708 Before fixing OneDrive sync issues

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